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The Marylebone Hotel industry Reopening after Lockdown

Thu, July 01, 2021 11:13 AM | Anonymous

With travel somewhat permitted and all the restrictions we have faced, I really wanted to find out how our five-star hotels were doing after reopening. Marylebone is home to some of the best hotels in London, our Top five-star hotels are Hyatt, The Marylebone Hotel, The Landmark, and Durrants. I asked some of them what it has been like?

Interview with Arnaud De Saint-Exupery General Manager from The Hyatt

What has the last year been like for the hotel industry?

The last year has been extremely challenging for the entire hotel industry, as it has had to face a period of constant change demanding both resilience and agility. 2019 was a fantastic year for us at Hyatt Regency London – The Churchill and 2020 was shaping up to follow suit, which was of course halted by Covid-19. Since then, adaption has proved vital for survival, as the industry has been forced to rethink, restructure, and innovate. During lockdown, we channelled our energy and focus on adapting to both changing regulations and the needs and expectations of our guests, from introducing rigorous GBAC STARTM accreditation for safety and cleanliness protocols, to launching new family rooms in response to increased demand for staycations.

What are you looking forward to most about opening?

At Hyatt Regency London – The Churchill we decided to remain open during lockdown to look after guests who needed to travel for government-approved reasons. With restrictions easing, we are now finally open fully for staycations and leisure stays, while The Churchill Bar & Terrace, The Montagu Kitchen Restaurant and The Pop-Up Summer Terrace at The Churchill are open offering the choice of indoor or outdoor space to meet up with friends, family, and colleagues. Since we took the opportunity during lockdown to extend our events space and fully renovate our top suite, the four- bedroom The Churchill Residential Suite, we are excited to reveal these new options now that we have reopened, whether a guest is looking for a sophisticated wedding venue or long-stay accommodation.

Above all, the cornerstone of our industry is all about human connection so ultimately there is nothing more exciting than to welcome guests back in person, whether it is someone who has stayed with us many times over the years or is discovering our hotel and the local area for the very first time. American hotelier and entrepreneur Ian Schrager recently said that as humans ‘we are wired for socialising’ - people want to be entertained, celebrate together, and escape their routine. Providing authentic human engagement and interaction means we can get a little closer to feeling some semblance of normality, which we have all been missing these last few months.

Why is the Hyatt the best hotel to stay in?

Steeped in authentic British charm thanks to bespoke design details and décor inspired by Sir Winston Churchill, Hyatt Regency London – The Churchill promises discerning guests a refined stay in an unrivalled, tranquil location, directly overlooking Portman Square Gardens in Marylebone. Many rooms and suites offer balconies and leafy views of the square, while our new family rooms – the 2- Bedroom Garden View Suite and Family Room Garden View – had been carefully designed with younger travellers in mind. Guests can choose to sip craft cocktails at award-winning The Churchill Bar & Terrace with an innovative menu designed by expert mixologists, dine on contemporary, seasonally inspired British cuisine at The Montagu Kitchen, or relax on the casual Pop-Up Summer Terrace at The Churchill.

Interview with Kim Laubignat marketing executive from The Landmark Hotel

What has the last year been like for the hotel industry?

It has been a challenging year for our industry but with the strong commitment, hard work and flexibility of our team members we have been able to reopen.

The Landmark London is dedicated to protecting the wellbeing of the team members and guests. It is reopening in strict accordance with government guidelines and is implementing thorough safety and sanitation measures as well as new initiatives, such as contactless check in.

Its health and safety strategy has four pillars, and includes keeping staff safe to protect guests, increased hand disinfection and enhanced cleaning methods and the practicing of social distancing throughout the hotel.

What are you looking forward to most about opening?

“Our reopening day was a huge day, not just for The Landmark London but also for our industry. For the Landmark, we have been closed for 4 months and to be able to open our unique Winter Garden space and welcome back our guest in this environment is utterly amazing. What we are finding is, that the weekends are terribly busy for domestic travel, people are willing to come to London, to enjoy what London has to offer but also what The Landmark has to offer, to enjoy our spa and our swimming pool. Our weekends are looking promising in terms of leisure market. I was here to welcome our first guest coming through the doors with a warm elbow shake.”

-Andrew Batchelor, General Manager

Why is your hotel best hotel to stay in?

As a guest at The Landmark London, you will experience quintessential London charm in the sumptuous surroundings of our magnificent grand dame hotel. Sophisticated and serene, The Landmark London is a 5-star oasis of calm-luxury. Our guests can escape to a blissful place in our sensual spa. A chlorine-free swimming pool, private gym and sensuous treatment rooms are available to all our guests. Our Winter Garden restaurant is a legendary London dining venue. A refreshing breakfast, a leisurely lunch or quietly glamorous High Palms High tea and dinner at the Winter Garden is always special. Our Mirror Bar is a stylish and intimate bar with a formal dress code where one can enjoy pre-dinner cocktails or a late-night drink.

Interview with The Marylebone Hotel and Nicole Favish

What has the last year been like for you?

The hotel industry in London has had a challenging year, like the travel industry in general. With the lockdowns and travel restrictions we have opened and closed our doors several times! We have made the best use of our closure to work on refurbishing our rooms and suites, ensuring that our product is looking its best to welcome back our guests. We have also been lucky to have alfresco dining space at 108 Marylebone Lane, and thanks to the pedestrianisation of the lane, we have been able to expand this space on certain evenings.

What are you looking forward to most over next few weeks?

Welcoming old and new guests back through the doors

Seeing Marylebone village come alive again

Welcoming back many of our colleagues who have been furloughed for the past few months

Why is the The Marylebone Hotel the best hotel to stay in?

Location near shopping/Regent’s Park/being in the heart of Marylebone village

Terrace suites with panoramic views of the city

Renovated rooms and suites

Alfresco dining at 108 Marylebone Lane, the perfect spot for people watching!

Interview with Nessa Primji Durrants Hotel

What has the last year been like for the hotel industry?

It has been an incredibly challenging and turbulent time for the hotel industry this last year. The restrictions have meant many hotels having to close for most of the year. We have had to constantly adapt our services with the ever-changing restrictions we have all experienced. We are pleased to announce that we have taken this time to ensure Durrants is a safe and welcoming place for our guests to enjoy their stay.

What are you looking forward to most about opening?

We have deeply missed welcoming guests to Durrants, since we have opened it has been a pleasure to greet and engage with our regular guests as well as meeting new ones. This year Durrants Hotel is excited to celebrate 100 years under the ownership of the Miller family. We are thrilled to have introduced gift vouchers and special offers which can be found on our website www.durrantshotel.co.uk for guests wishing to visit and celebrate this incredibly special year with us at Durrants.

Our four uniquely designed suites and event rooms are ideal for celebrating a special occasion, be it a wedding, birthday, or corporate event. To be a part of organising a guest's special event is especially rewarding and we are indeed looking forward to hosting events at Durrants.

Why is Durrants the best hotel to stay in?

True to the hotel’s Georgian architecture and heritage, Durrants is a beautiful building to spend the day and evening in. Incorporating classic furnishings mixed with antique furniture and prints creating an atmosphere of tasteful luxury.

Guests can enjoy a stylish retreat in the heart of Marylebone village. Our 92 individually designed rooms offer Hand-made Savoir beds for added comfort and luxury L'Occitane toiletries. After a busy day in the office, site seeing, or shopping, guests can enjoy a meal in our Grill Room Restaurant or unwind in the George Bar with appetising platters and cocktails. Afternoon tea served in our Spy Lounge and Wallace Room is perfect for those little indulgences. The team at Durrants are always on hand to assist and make guests feel at home.


The Marylebone Association

6 Wimpole Street




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