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Fibre Optic Broadband fails to materialise in Marylebone

Fibre Optic Broadband fails to materialise in Marylebone

We have had numerous complaints from both residents and businesses about the slow or even 'non-existant' rollout of high speed fibre optic broadband in our area. Not a day goes by where you don't see an ad from BT or see one of their BT Open Reach vans in our area yet it seems it is still not yet available in Marylebone. If you check the BT website for availablility in your house or business in Marylebone (Check Here), we would be surprised if you can get it. Please let us know if you can?

Many businesses, both large and small need high speed broadband to keep their businesses thriving and residents are also looking to use the facilities that high speed broadband offers such as TV and movie downloads.

We are looking to petition BT to find out what is happening about the roll-out of fibre optic in our area, we need the support of both residents and businesses. Please give us your comments and views on broadband. Click on the Comments link below. You will need to provide us with your email, but it will not be seen by anyone else.

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Comments 14

Guest - Maurizio on Saturday, 01 November 2014 00:50
Frustrating internet speed on Harley Street

I can only concur with the above - the roll-out seems glacial in our area. We are new residents and were shocked at how slow overall internet speed is here - we fully support a petition and would like to find out what the plans are (i.e. is it going to take 1 month or 1 year to connect to fibre?)

I can only concur with the above - the roll-out seems glacial in our area. We are new residents and were shocked at how slow overall internet speed is here - we fully support a petition and would like to find out what the plans are (i.e. is it going to take 1 month or 1 year to connect to fibre?)
Guest - John Norton on Saturday, 01 November 2014 09:25
Volunteer activities

I rely on fast broadband to keep up with many sources of information in my work. I have just had to change provider because I was only getting 6 mbs and now get 14 mbs with Plusnet. With fibre optic being so widely available it seems very odd that we do not get it in W1G and this is seriously hindering business and other users like myself. I fully support every effort to get BT to install it without further delay.

I rely on fast broadband to keep up with many sources of information in my work. I have just had to change provider because I was only getting 6 mbs and now get 14 mbs with Plusnet. With fibre optic being so widely available it seems very odd that we do not get it in W1G and this is seriously hindering business and other users like myself. I fully support every effort to get BT to install it without further delay.
Guest - Bryanston Sq Resident on Saturday, 01 November 2014 10:18
Frustrating internet speed on Bryanston Square

We are also very frustrated by the extremely slow broadband speeds BT currently offers our area, and BT's promise of fiber optic that never arrives. BT also provides no calendar to its customers on when this will happen, adding a problem of poor communications to weak operational management. We will switch providers when our BT contract expires in early 2015.

We are also very frustrated by the extremely slow broadband speeds BT currently offers our area, and BT's promise of fiber optic that never arrives. BT also provides no calendar to its customers on when this will happen, adding a problem of poor communications to weak operational management. We will switch providers when our BT contract expires in early 2015.
Guest - Julia Alexander on Saturday, 01 November 2014 21:01
J. A.

My relatives in low-population areas of Cumbria and Northumberland now have fibre-optic Broadband, and I'm delighted for them. I hope this will bring greater prosperity to these scattered communities. Meanwhile, they are astonished at the pathetic data speeds we still have in W1, and frankly, so am I!

My relatives in low-population areas of Cumbria and Northumberland now have fibre-optic Broadband, and I'm delighted for them. I hope this will bring greater prosperity to these scattered communities. Meanwhile, they are astonished at the pathetic data speeds we still have in W1, and frankly, so am I!
Guest - Partha on Sunday, 02 November 2014 00:07
Please raise with BT

The Association should raise this with BT. I live maybe 60 metres from the local exchange so have been looking forward to getting fibre for the last 2-3 years with no luck - even when the status changed to accepting orders I was told it was not clear that my local cabinet would be upgraded. I understand that Virgin Fibre has not been and will not be rolled out in Westminster so BT has no competition in Marylebone. Perhaps this is part of the issue too? It's amazing that people in the countryside get faster broadband that those in Central London.

The Association should raise this with BT. I live maybe 60 metres from the local exchange so have been looking forward to getting fibre for the last 2-3 years with no luck - even when the status changed to accepting orders I was told it was not clear that my local cabinet would be upgraded. I understand that Virgin Fibre has not been and will not be rolled out in Westminster so BT has no competition in Marylebone. Perhaps this is part of the issue too? It's amazing that people in the countryside get faster broadband that those in Central London.
Guest - Charlie on Wednesday, 05 November 2014 12:17
Charlie

Totally agree! What do we need to do to get it moving? Surely it makes sense upgrading central london first where people have more disposable income than cumbria etc??

Totally agree! What do we need to do to get it moving? Surely it makes sense upgrading central london first where people have more disposable income than cumbria etc??
Guest - John Norton on Wednesday, 05 November 2014 12:35
Action

From all these comments on my original post, it is clear that Marylebone is being unjustifiably left out of fibre optic and needs it soonest

I hope the Association will exert all the pressure it can to make BT do something about it without further delay.

From all these comments on my original post, it is clear that Marylebone is being unjustifiably left out of fibre optic and needs it soonest I hope the Association will exert all the pressure it can to make BT do something about it without further delay.
Guest - DU on Wednesday, 05 November 2014 13:41
See the update to this article http://www.marylebone.org/entry/community/fibre-optic-broadband-update
Guest - Francine Sliwka on Friday, 07 November 2014 18:12
BT does not care

We live on Montagu Square and the BB is appallingly slow with a number of times the WiFi dropping. E-mails and conversations with the BT helpline result in useless suggestions. Of course fibre would be a huge improvement but meanwhile a decent speed would be the minimum acceptable.

We live on Montagu Square and the BB is appallingly slow with a number of times the WiFi dropping. E-mails and conversations with the BT helpline result in useless suggestions. Of course fibre would be a huge improvement but meanwhile a decent speed would be the minimum acceptable.
Guest - John Gradwell on Monday, 10 November 2014 16:05
Clarewood Court Broadband RIP

I have had extensive discussions via Mark Field about BT and Fibre. OpenReach, a division of BT is the cause of the problem. The Ground floor offices in Clarewood Court do have access to Fibre, but there are no plans to extend the service to the flats in the building. The same happens with most of W1, ground floor offices only. I was formally an IT Director with Barclays Banks and could quite easily extend the service to my own flat, but this is illegal. A meeting was held at the HoC with Mark Field in June to apply pressure on BT to change the policy, so far no good news, the PM's office has also been involved in the Central London issue. I have managed to get my own Broadband speed up to 12-15Mbps from 128Kbps!! But that involved almost daily contact with BT and visits from 5 engineers. A friend who has fibre who lives just off Crawford Street does have Fibre, but her speeds are regularly around 9Mbps, sometimes the more normal 34Mbps. I have literally hundreds of pages of emails etc on my discussions with BT going back 3 years. Once I return from Brazil, 11 November, I will be happy to discuss the issue further if anyone wishes to contact me. Beware of other providers, most use BT hardware to deliver the service, so you can not get away too easily.

I have had extensive discussions via Mark Field about BT and Fibre. OpenReach, a division of BT is the cause of the problem. The Ground floor offices in Clarewood Court do have access to Fibre, but there are no plans to extend the service to the flats in the building. The same happens with most of W1, ground floor offices only. I was formally an IT Director with Barclays Banks and could quite easily extend the service to my own flat, but this is illegal. A meeting was held at the HoC with Mark Field in June to apply pressure on BT to change the policy, so far no good news, the PM's office has also been involved in the Central London issue. I have managed to get my own Broadband speed up to 12-15Mbps from 128Kbps!! But that involved almost daily contact with BT and visits from 5 engineers. A friend who has fibre who lives just off Crawford Street does have Fibre, but her speeds are regularly around 9Mbps, sometimes the more normal 34Mbps. I have literally hundreds of pages of emails etc on my discussions with BT going back 3 years. Once I return from Brazil, 11 November, I will be happy to discuss the issue further if anyone wishes to contact me. Beware of other providers, most use BT hardware to deliver the service, so you can not get away too easily.
Guest - John Gradwell on Saturday, 18 July 2015 09:08
Clarewood Court Fibre Update

I have now given up trying to get BT to repsond. I spoke to the Minister responsible, Ed Vaizey, at an event after getting no reply to an email. He gave me a "better" email address to use. Still had no reply 3 emails later. I shall catch him at the Tory Party Conference in October to see why we seem not to count in Marylebone. We are now going to use a private company, Hyperoptic (check Google), to put fibre into our building. Their monthly prices are on a par with BT and they offer up to 1Gbps if you need it. Their business case is spread over 5 years not the long period mentioned elsewhere from BT in this thread.
I stress that I have no financial link with this company, but we are now close, I hope to getting our fibre. A Friend has BT fibre in Homer Street, the speeds there are often belwo 15Mbps, sometimes as low as 7Mbps. Forget BT!!!

I have now given up trying to get BT to repsond. I spoke to the Minister responsible, Ed Vaizey, at an event after getting no reply to an email. He gave me a "better" email address to use. Still had no reply 3 emails later. I shall catch him at the Tory Party Conference in October to see why we seem not to count in Marylebone. We are now going to use a private company, Hyperoptic (check Google), to put fibre into our building. Their monthly prices are on a par with BT and they offer up to 1Gbps if you need it. Their business case is spread over 5 years not the long period mentioned elsewhere from BT in this thread. I stress that I have no financial link with this company, but we are now close, I hope to getting our fibre. A Friend has BT fibre in Homer Street, the speeds there are often belwo 15Mbps, sometimes as low as 7Mbps. Forget BT!!!
Guest - Partha on Tuesday, 20 October 2015 17:28
Update

Any further update John? I live in a small building and companies like Hyperoptic cannot help so need BT to step up.

Any further update John? I live in a small building and companies like Hyperoptic cannot help so need BT to step up.
Guest - John Gradwell on Wednesday, 21 October 2015 09:50
BT-----UGH

Partha, I still have not had any reply from the Minister, Ed Vaizey. I first wrote to him in February 2015, then spoke to him at an event in Westminster North. Went to the Tory Party Conference with the idea of attending meetings that he was due to speak at.....he did not turn up at either!! Fortunatley I bumped into his boss, the Secretaty of State. He was very surprised that I have had no reply. He asked me to send the matter to him. I feel for people in smaller buildings because BT are probably your only option. Funny in some repects the Secretary of State has moved to Westminster to live and now is seeing first hand what a mess BT are!! LOL
I have a new record low of only 80KILObits per second a few Sundays ago.
I shall continue to chase the Secretary of State. I was also given an address to use for the PM for this as it seemed that a Labour MP managed to get his attention last year for Shoreditch. This time it will need to be an old fashioned paper letter, as there is more chance he will see it.
Did you speak with Hyperoptic, they may be in a building at your side or back?

Partha, I still have not had any reply from the Minister, Ed Vaizey. I first wrote to him in February 2015, then spoke to him at an event in Westminster North. Went to the Tory Party Conference with the idea of attending meetings that he was due to speak at.....he did not turn up at either!! Fortunatley I bumped into his boss, the Secretaty of State. He was very surprised that I have had no reply. He asked me to send the matter to him. I feel for people in smaller buildings because BT are probably your only option. Funny in some repects the Secretary of State has moved to Westminster to live and now is seeing first hand what a mess BT are!! LOL I have a new record low of only 80KILObits per second a few Sundays ago. I shall continue to chase the Secretary of State. I was also given an address to use for the PM for this as it seemed that a Labour MP managed to get his attention last year for Shoreditch. This time it will need to be an old fashioned paper letter, as there is more chance he will see it. Did you speak with Hyperoptic, they may be in a building at your side or back?
Guest - Sam on Tuesday, 21 July 2015 13:17
Hyperoptic

Dear all,

My name is Sam Smith and i work for Hyperoptic. I have been helping John Gradwell (listed above) bring super fast fiber broadband to Clarewood Court and we are nearly there.

Please look us up as you will see we have been awarded best broadband provider for 3 years in a row and our top shelf product is 1 GB! thats 1000 Mb. No one else even comes close.

So should you wish for me to try to do the same with you own building please feel free to contact me on Sam.smith@hyperoptic.com and i will endeavor to help you to.

All the best.

Dear all, My name is Sam Smith and i work for Hyperoptic. I have been helping John Gradwell (listed above) bring super fast fiber broadband to Clarewood Court and we are nearly there. Please look us up as you will see we have been awarded best broadband provider for 3 years in a row and our top shelf product is 1 GB! thats 1000 Mb. No one else even comes close. So should you wish for me to try to do the same with you own building please feel free to contact me on Sam.smith@hyperoptic.com and i will endeavor to help you to. All the best.
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